If an item from crateandbarrels.shop arrives damaged or is not the piece you ordered, write within fourteen days to crateandbarrel@gmail.com with the order number and a photograph. We will replace the piece or refund that line.

Unused items in original packing may be returned within fourteen days of delivery if you changed your mind. Return travel on a change-of-mind parcel is your cost unless we sent the wrong piece. Wait for a return note before you post the carton.

Refunds go to the original payment method after inspection. A piece that has been used at a table, assembled, or is missing parts is not unused. Later catalog price drops do not trigger an automatic adjustment on a completed sale.

Handmade or natural materials can show small shifts in grain and glaze. Those traits are the character of the work. A structural crack, a transit chip, or a different SKU than the page you paid for is handled as a defect or a mis-ship.

Questions can go to crateandbarrel@gmail.com or (847) 278-2888. Letters may be sent to 1250 Techny Rd, Northbrook, IL 60062. Do not post a carton to that street until a return note for that order has been issued.